Frequently Asked Questions
Whats the Design and Development time?
Design mockups will be provided within 2 days after getting the complete requirements and preferences from the site owner, once the design is confirmed Wordpress Site Development takes 2 weeks and Ecommerce Site Development takes 4 weeks of time.
Who provides the content?
All the content, images and paid extensions will be provided by the website owner. Website Development time depends on the information and content from the website owner.
What is server configuration provided?
Corporate websites are provided with a free shared hosting on a high performance server to make sure site performs well.
Ecommerce websites are provided with dedicated cloud hosting with following configurations:
- 2 CPU Cores
- 2GB Memory
- 25GB SSD Disk Space
- 100Mbps Network
- Unlimited Bandwidth.
All servers are scaleable with SSD drives and dedicated IP address, once your website outgrows the current configuration we will be happy to upgrade your server at an additional cost.
What is the security to my website?
We take all the necessary steps on the websites and on servers to keep you secure, all servers have firewalls installed and IP filters to block the suspected access, plus all servers are being monitored 24*7 for the performance as well.
What is the agreement time and when agreement starts?
For website development there is an agreement of 1 year for Corporate website and 2 year for eCommerce website, and that will start from the day of signup itself, Design and Development starts after getting the agreement documents signed from website owner.
You can also choose to pay upfront and then there is no agreement.
How is the custom work done?
For any custom work we provide the estimates first before starting and then it will be charged separately from monthly website fee.
What does the monthly support covers?
We are available 24*7 for any kind of urgent changes or issues, Free monthly support provides you 10 credits every month to get your bugs/issues resolved quickly. We have categorized the bugs according to their effect on your site as below:
- Credit 1 – Low effect, Cosmetic Changes.
- Credit 2 – Medium. fix before visitors get the impact.
- Credit 3 – Critical, stops everything, needs fix ASAP.
Use your credits anytime you see any issue on your website and report us with our ticketing system. We will make sure to get it fixed in no time.